Shipping policy

LOCAL ORDERS

All orders are sent via JRS. Please allow 1-2 business days for dispatch, and a further 1-2 business days for deliveries to metropolitan areas. For provincial areas, please allow 3-5 days for delivery.

Our logistics team operates during business hours Monday – Saturday, excluding Tuesdays and public holidays.

INTERNATIONAL ORDERS

Shipping cost will vary depending on region.

Your order will be sent out via Fedex International Priority with an expected delivery time of 5-7 business days.

Please also allow 1-2 business days for your order to be processed and dispatched from our warehouse.

You will receive an email confirmation with your tracking number once your order has shipped.

For further information or an approximate shipping time, please contact our Customer Care team.

DUTIES & TAXES

International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to Tropa in order to receive a refund.

Please contact your local customs office directly for more information on taxes, duties and regulations.